This policy explains how AI is used in AI Reviews, provided by 8978 Tech & Digital Group, Inc., doing business as AI Reviews ("AI Reviews," "we," "us"), and the rules for using it. It forms part of our Terms and Conditions.

Depending on your plan, AI can draft replies to reviews in your business's voice, post replies automatically when automatic replies are enabled, summarize reviews, label sentiment and topics, and draft posts and message wording. AI is there to support your judgment, not to create customer opinions. Not every AI feature is included in every plan.

To produce AI output, review text, your business details and your instructions are sent to an AI model provider (such as OpenAI) through our platform provider, under agreements that limit their use to providing the Service. Do not include sensitive personal information in instructions or replies. See our Privacy Policy.

Keep your business details, hours, policies, reply tone and other instructions accurate and up to date; outdated details can lead to incorrect public replies. Check AI output regularly. A person should handle complaints, allegations, safety issues, legal or medical topics and anything that commits the business to a refund or other action.

AI must never be used to invent a customer, write a review or testimonial as if it came from a customer, impersonate a reviewer, misrepresent a rating or create false social proof. You may use AI to draft a business's reply to a genuine review. If AI is used to tidy a real customer's own words (for example a testimonial they gave you), it must keep their meaning, and you need their permission. See our Review Integrity, Solicitation & Moderation Policy.

AI output can include made-up facts, wrong names, the wrong tone or promises the business never made. Check facts before anything is published, and never publish AI-generated statements about refunds, warranties, investigations, staff actions, legal rights or medical advice without confirming them. Sentiment labels and scores are estimates, not facts about a person.

If AI helps write review invitations or other messages, the business remains responsible for consent, opt-outs and content (see our Customer Messaging, Review Requests & Consent Policy). AI-written marketing must not include unsupported performance claims, invented testimonials or endorsements, or AI-generated people presented as real customers.

Use only content you have the right to use. AI output may be similar to output produced for others and may not be protected by copyright. Review sites may restrict how their content is copied or reused.

We may apply safeguards, rate limits and restrictions to prevent fake reviews, spam, impersonation or other misuse, and may pause AI features that appear to break the law or review-site rules. AI providers and models may change over time, and results may vary.

Tell us about inaccurate or harmful AI output or suspected misuse. Corrections to replies already published may depend on what the review site allows.

8978 Tech & Digital Group, Inc., doing business as AI Reviews · 110 16th Street, Suite 1460, Denver, Colorado 80202, United States · policies@8978tech.com