AI Reviews, provided by 8978 Tech & Digital Group, Inc. ("AI Reviews," "we," "us"), helps businesses ask real customers for honest feedback, understand what customers say and reply to it. It is not a service for buying ratings, inventing customers or hiding criticism. This policy forms part of our Terms and Conditions and applies to every business that uses AI Reviews.

Reviews and testimonials must come from real people describing their real experiences. Businesses must treat positive and negative opinions honestly. We support resolving complaints, but we do not help erase, hide or divert truthful criticism.

Do not write, buy, sell, procure or distribute reviews or testimonials that are fake, come from people who do not exist, misrepresent who the reviewer is, or describe an experience that did not happen. This includes reviews generated by AI and posted as if written by customers, and coordinated or fake accounts. The FTC's Trade Regulation Rule on the Use of Consumer Reviews and Testimonials prohibits these practices, as well as buying or selling fake social-media indicators.

Businesses may ask real customers for honest feedback using a lawful contact method and a link to the review site. Invitations must not suggest that only positive reviews are wanted. Choosing whom to invite for a legitimate reason (for example, customers who recently completed a visit) is fine; choosing whom to invite based on whether they are likely to leave a positive review is not.

Every customer must be able to leave a public review. A private feedback option may be offered alongside the public review link so a business can hear about and fix problems, but it must never be used to screen out unhappy customers, to send only satisfied customers to public review sites, or to make customers believe they cannot post publicly. AI Reviews does not offer review gating features to its customers, and Google and other review sites prohibit the practice.

Do not offer money, discounts, free products, prize entries or any other benefit in exchange for a review that expresses a particular sentiment, whether the condition is stated or implied. Many review sites, including Google, prohibit incentives for reviews altogether. Any permitted incentive must be clearly disclosed.

Owners, employees, agents, vendors, family members and anyone else with a material connection to the business must not pose as independent customers. Where an endorsement from a connected person is allowed, the connection must be clearly disclosed.

Reply to positive and negative reviews politely and accurately. Do not reveal a reviewer's personal details, purchases or health or financial information. AI-drafted replies should be checked, and replies must not promise refunds or admit fault without the business's approval. See our AI Usage & Automation Policy.

Do not threaten legal action without legitimate grounds, pressure customers to change or remove honest reviews, make service depend on removing a review, or reward deleting truthful negative feedback. A review may be reported to a review site only through its own process and only for a genuine reason, such as fake content, a conflict of interest or a policy violation. Disagreeing with an honest opinion is not a reason to report it.

When a business displays reviews, ratings or testimonials (for example in AI Reviews widgets), it must not misrepresent them. It must not present feedback collected privately as if it came from an independent review site, or select, edit or combine reviews in a way that misleads. Ratings shown should identify their source.

Sentiment scores, tags and spam warnings are automated estimates and can be wrong. No software can verify every review or predict a review site's decisions. Businesses should involve a person before acting on them.

We may investigate credible reports of fake reviews, review gating, incentives or abusive messaging, and we may restrict features, suspend or close accounts and keep relevant records as the law allows. To report suspected review manipulation by a business using AI Reviews, contact us with links, dates and a description.

We may update this policy as the law and review-site rules change, and we will update the effective date above.

8978 Tech & Digital Group, Inc., doing business as AI Reviews · 110 16th Street, Suite 1460, Denver, Colorado 80202, United States · policies@8978tech.com