This policy applies to review invitations, reminders, feedback requests and other messages that businesses send to their customers through AI Reviews, provided by 8978 Tech & Digital Group, Inc., doing business as AI Reviews ("AI Reviews," "we," "us"). It forms part of our Terms and Conditions.

Each business that uses AI Reviews decides who receives its messages, what they say, when they are sent and which channel is used. The business is the sender and is responsible for having the consent and giving the notices the law requires. We provide the tools and process the messages on the business's behalf.

A channel is never switched on just because this policy describes it.

Businesses may upload only contacts they obtained lawfully, generally their own customers, and must keep records of where each contact came from and any consent given. Bought, rented, scraped or borrowed lists are not allowed. A past purchase may allow some non-promotional messages under the law, but it does not authorize every kind of message, and uploading a contact does not by itself create permission.

Email must identify the business truthfully, use honest subject lines, include a valid postal address where required and include a working unsubscribe link. A review request that also promotes offers may be treated as a marketing message under CAN-SPAM. Every email sent through AI Reviews includes an unsubscribe link.

Where enabled, text and WhatsApp messages are subject to the Telephone Consumer Protection Act, state laws, carrier rules and Meta's policies. Businesses must have the consent these rules require, identify themselves in each message, respect quiet hours and do-not-call rules where they apply, and honor STOP and similar requests. Every text sent through AI Reviews includes opt-out instructions. Message frequency varies by business; message and data rates may apply. Mobile numbers and text-message consent are never shared with third parties for their own marketing.

See our Review Integrity, Solicitation & Moderation Policy.

When someone unsubscribes or replies STOP, AI Reviews stops further invitations to that person from that business. Businesses must also honor opt-outs received any other way, for example by phone, in person or in a review reply, and add them in the dashboard. We keep a minimal record of opt-outs so that a person is not messaged again, even after a contact is deleted.

Messages and public replies must not reveal private customer details, sensitive purchases, health information or other information the customer would not expect to be shared. Messages must not impersonate employees, invent a customer relationship, threaten reviewers or promise things the business cannot deliver.

AI can help draft message wording. Businesses must check templates before use and are responsible for what is sent. See our AI Usage & Automation Policy.

Messages are delivered through third-party email, text and messaging providers. We cannot guarantee delivery, and providers or carriers may delay, filter or reject messages.

If you received a message through AI Reviews that you did not agree to, or your opt-out was not honored, contact us with the date, sender name and the email address or phone number it was sent to. We may investigate and restrict accounts or features that send unlawful or deceptive messages.

8978 Tech & Digital Group, Inc., doing business as AI Reviews · 110 16th Street, Suite 1460, Denver, Colorado 80202, United States · policies@8978tech.com